Privacy Policy
Effective Date: Jan 1, 2025
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At Dogeden Pet Resort, we value the privacy and trust of our clients and their pets. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website or booking services with us, you agree to the terms of this policy.
1. Information We Collect
We collect various types of information to provide our services effectively. This may include:
Personal Information:
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Contact information
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Name
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Email address
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Any other information you provide through forms or interactions on the Website
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Pet information, such as breed, age, health records, and special care instructions
Usage Data:
We collect information on how you interact with our website, including IP addresses, browser type, device information, and pages you visit. This helps us improve the functionality of our website.
Cookies:
We use cookies to enhance your user experience. Cookies are small files that are stored on your device and help us analyze website traffic, remember your preferences, and customize content.
2. How We Use Your Information
We use your information for the following purposes:
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To process and confirm your reservations
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To provide you with updates on your pet’s stay or services you’ve booked
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To improve our website’s functionality and user experience
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To send promotional offers, newsletters, or service updates, if you have opted-in
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To respond to your inquiries and provide customer support
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To comply with legal obligations and enforce our terms of service
3. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following cases:
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Service Providers: We may share your information with trusted third-party vendors or service providers who help us run our business (e.g., payment processors, website hosting services, etc.). These providers are obligated to keep your information confidential and use it only for the services they perform on our behalf.
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Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government investigation.
4. Data Security
We take reasonable steps to protect the security of your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Choices
You have the following rights regarding your personal information:
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Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccurate information.
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Opt-Out of Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by following the instructions in the email or contacting us directly.
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Delete Data: You may request that we delete your personal information, subject to legal or contractual obligations.
6. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.
7. Children’s Privacy
Dogeden Pet Resort does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this page periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:
Dogeden Pet Resort
1575 Beardsmore Road, Peterborough Ontario, K9J 6X6
705-748-6040